Accept Payments on WhatsApp: A How-To for Singaporean Merchants (2023)

Do you want to start accepting payments through your WhatsApp account?

If you are a registered business in Singapore, you might be able to very soon. WhatsApp launched in-app payments for merchants in Singapore beginning 9th May, 2023.

In this article, I’ll explain how the in-app payments in WhatsApp works and how you can enable it for your business.

Why Accept Payments on WhatsApp?

If you’re like most business owners in Singapore, WhatsApp is one of the primary ways your customers reach you.

When your customers can pay you right inside WhatsApp, they don’t need to go to another platform just to do that. It’s less friction which means more sales for you.

Other than that, WhatsApp Payments eliminates the need for small business owners to set up an online storefront. You can upload all the product details on a social platform such as Instagram or Facebook, and your customers can then make payment through WhatsApp to complete an order.

For now, there’s no transaction fees for using WhatsApp Payments and no limits for the transaction size.

How WhatsApp Payments Work in Singapore

Image: WhatsApp

Customers can pay merchants in WhatsApp through its payment partner, Stripe. Payments can be made using Visa, MasterCard and American Express credit cards, debit cards or PayNow.

How Can You Start Using WhatsApp Payments in Singapore?

For now, WhatsApp Payments is available to select merchants in Singapore. However, it will be rolled out to more registered businesses in Singapore over time.

You will need to register with your legal name and identity on the WhatsApp Business Platform. You can get in touch with WhatsApp solution providers in Singapore like Vonage, Gupshup, 360dialog or to get started.

What do you think of WhatsApp Payments? Are you going to set it up for your business?

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